1. Who We Are

BroTein operates the website shopbrotein.com and the BroTein store at Shop No. 3, Al Jurf 2, Ajman, UAE.

For privacy questions or requests, contact us through WhatsApp at +971503743544.

2. Information We Collect

We collect information that is needed to run the online store, process orders, support customers, and protect the website.

• Contact details such as name, mobile number, email address, and WhatsApp messages.
• Order and delivery details such as products ordered, delivery address, emirate, area, pickup preference, payment method, and order notes.
• Account details if customer-account features are used, such as login details, saved addresses, order history, wishlist activity, and review activity where available.
• Payment-related information such as payment method, transaction status, fraud-screening results, and limited payment references from payment providers. BroTein does not directly store full card numbers on the website.
• Technical information such as IP address, device/browser type, website pages visited, cart/session identifiers, security logs, and cookie or language preferences.

3. How We Use Information

We use personal information for practical store and website purposes, including:

• Processing orders, payments, delivery, pickup, cancellations, returns, refunds, and customer support.
• Contacting customers about order confirmation, address questions, product availability, delivery, pickup, or support requests.
• Maintaining customer accounts, carts, wishlists, checkout fields, language preferences, and order history where those features are available.
• Preventing fraud, abuse, unauthorized access, spam, website attacks, and payment misuse.
• Maintaining accounting, tax, business, legal, and operational records where required.
• Improving the website, product catalog, customer service, and checkout experience.

We do not sell customer personal information.

4. Legal Basis and Consent

We process customer information where it is needed to perform an order, respond to customer requests, meet legal or accounting obligations, protect the website and customers, or where the customer has given consent for a specific purpose.

If marketing messages are introduced later, they should only be sent where permitted and with a clear way to opt out.

5. Cookies and Similar Technologies

The website may use cookies and similar technologies for essential functions such as cart behavior, checkout, customer login, security, language preference, and site performance.

Analytics, advertising, or marketing tracking is not a finalized launch feature at this stage. If BroTein adds non-essential tracking later, this policy and any required consent notices should be updated before those tools are used.

6. Payment and Service Providers

Orders may involve trusted service providers that help operate the website, host the store, process payments, manage WooCommerce/WordPress features, communicate with customers, or support delivery and pickup operations.

Card and express payments are processed by payment providers such as Stripe where available. Those providers may process payment information under their own security and privacy rules. BroTein receives information needed to confirm payment status and manage the order.

7. Sharing Information

We share personal information only where reasonably needed for store operations, customer support, legal compliance, payment processing, website security, or delivery/pickup handling.

• Payment providers receive information needed to process and verify payment.
• Website, hosting, security, and technical providers may process data needed to keep the website running.
• Delivery or store staff may access order and contact details needed to deliver or prepare an order.
• Authorities, regulators, banks, payment providers, or professional advisers may receive information where legally required or necessary to protect rights and prevent fraud.

8. International Processing

Some service providers used for website hosting, payment processing, communication, security, or technical operations may process or store personal information outside the UAE.

Where this happens, BroTein aims to use reputable providers and reasonable safeguards appropriate to the service and the data being processed.

9. Retention

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including order fulfillment, customer support, business records, accounting, legal requirements, fraud prevention, and website security.

Customer-account information can be kept while the account is active. Some order and transaction records may need to be kept even after an account or request is closed because of accounting, legal, dispute, refund, or fraud-prevention requirements.

10. Security

BroTein uses practical technical and organizational measures to help protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

No website or online transmission is completely risk-free, so customers should also keep account passwords secure and contact BroTein immediately if they suspect unauthorized activity.

11. Customer Rights

Subject to applicable law and operational/legal limits, customers may contact BroTein to ask about personal information we process, request correction, request deletion, restrict or object to certain processing, withdraw consent where processing is based on consent, or ask for available information about sharing and retention.

We may need to verify the requester’s identity before acting on privacy requests, and some requests may be limited where we must keep records for order, accounting, legal, security, dispute, or fraud-prevention reasons.

12. Children

The website is intended for customers who can lawfully place orders. Some supplement products may not be suitable for children or people under 18. Customers should read product labels and warnings before use.

13. Policy Updates

BroTein may update this Privacy Policy when the website, store operations, payment methods, legal requirements, or data-processing practices change. The version published on the website will show the latest update date.